Customer service is the most important concept in financial services. Check cashing is an important service that is done either at banks or independent check cashing businesses. Before this system was introduced in the 1930s, people were willing to take the risks of carrying money around everywhere. Seeing this as an opportunity, financial institutions introduced check cashing services to the customers.

In every the industry, irrespective of the product or service offered, customers needs are the most important. The customers needs affect the businesses strategies as well as their operating policies.

The governments policy to promote check cashing services have proven to be very useful for the industry. Part of the reason that the industry grew was due to the passage of the Bank Deregulation Act of 1980, which removed deposit rate ceilings and led to explicit pricing for bank deposit services. After this law passed, consumers demanded increased convenience and lower costs in fulfilling their financial services needs. Because of these demand, community-based convenient check cashing centers were set up and became increasingly utilized. The main policy behind the emergence of these centers goes back again to the theme of convenient service.

The state government also intervenes with effective governing policies that maintain the current system. Most states regulate check cashing services using the same regulations that oversee banks and credit unions. States regulators also set the rates for the amount of fees that can be charged for certain services.